Once the order has been placed there's no order cancellation flow available to the customer on our store. We plan to introduce self-cancellation in the future.

To cancel or update the order please email us at purossence@gmail.com. Changes have to be requested within an hour of the order placement. We will do our best to update your order.

But if the order has already been processed and shipping labels have been created, we may still be able to cancel the order. In this case, we will not be able to refund the shipping cost. If you received free shipping for your order then we will deduct the actual shipping cost paid to carrier & refund you the remaining balance.

Refund will be issued in the form of gift card or gift certificate only, which will never expire. It can be used for future orders on our store.

But if the order has already been processed and shipped, we won't be able to cancel it. Once you receive your order, we can neither process the return nor provide refund. Please refer to our Refund Policy.

In such a situation please email us once your order has been delivered with the details. We will work with you to fix the problem on a case-by-case basis.

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